Ok, T-mobile, this is ridiculous

[misterx]

Ok, I've been trying to find a Security contact at T-mobile, or really, any human who can help. Here are my support options:

If you’ve got questions about your phone, plan, services, or bill—we’re here for you. We offer a variety of ways to get in touch.

It’s the fastest, easiest way to get your questions answered. Browse online support, change your plan, pay your bill, and manage your account, anytime you like.

Ask questions and get help from other T-Mobile customers in our Community Forums.

Find a T-Mobile store near you using our store locator. We’ll even give you driving directions.

Chat live with one of our specialists. If all agents are busy, you can even send us an e-mail instead of waiting.

Get in touch, free of charge: Just dial 611 from your T-Mobile phone or call 1-877-453-1304. Customer Care representatives are available from 3 a.m. to 10 p.m. PST, 7 days a week. Automated account help is available 24 hours a day, 7 days a week.

Send your questions and comments to T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380. Please don’t send payments to this address. You can pay your bill online, by phone at 1-877-453-1304, or if you prefer to make a payment in person, find a payment center near you.

Ok, #1 doesn't even count, it's stuff like "how do I push buttons" and "my phone is making a ringing sound, what do I do?"

#2 ...  I'll get to that.

#3 I called the store, rather than drive down. They don't have a clue who to contact. They told me to call customer support.

#4 Instant Chat help:


#5   I called customer support. After determining that she had no appropriate contacts, she told me to go to the "Contact Us" section and email. I read to her the options available under "Contact Us". She went and looked herself. "That's strange, usually we have a way to contact us."  I couldn't help but laugh at that point. As in, I spit coffee on my screen a bit when she said it. "No, no you don't. It's always like this."  She couldn't get me anyone to talk to, nor an email address of anyone in the web or security departments, and apparently her supervisor couldn't be bothered to even get on the line when someone reports a security issue.  To her credit, rather than leave me empty-handed, she gave me the email address of the CEO. Mind you, I've tried discussing security with CEO's before, and it either results in (1) legal theats or (2) inaction, or action that takes months. So while I appreciate her effort, I have my doubts it would help. I will email the guy as a last resort though.

#6   "Write us a letter"? Are you kidding me?  Where are the fucking email addresses people???


Ok, so having exhausted my other support options, I figure I'll follow their suggestions and post to the forums. Nothing like posting to a bunch of users "Hi, I can probably steal your password" to get some attention. So that's what I'm doing.

EDIT: a forum mod was kind enough to respond. Wish me luck.

Comments

[ruethee.livejournal.com]

Matt is an independent cell phone dealer (Verizon, Sprint, T-mobile, etc.) He has several T-mobile contacts in the corporate office. He works tomorrow and says he'll look up their info. I'll have him forward this. If you want to talk to him about it, let me know.

lmfao

[theweary.livejournal.com]

Ohmygosh.. ok.. Definitely post to the forums and get their attention :D I'm really wanting to know how this turns out :) they were like that 3 years ago when I was with them, hence, why I am not with them anylonger :)

[theldara.livejournal.com]

Mebbe here?

http://support.t-mobile.com/caseSubmitForm.html

That got me to here, after I gave it bullshite so I could get past the "maybe this is what you want" screen:

http://support.t-mobile.com/caseSubmitFormStep3.html?subject_id=1&severity_id=1&comm_method_id=4&user_notify=0&origin_type=1&browserType=&browserVersion=&ip_address=&do_case_search=&routing_to=&StartingIndex=1&_page=1&SubjS=existing_Tmobile_Customers&AreaS=My+T-Mobile&TName=Account+Management%7CChat2&caseBody=Website+hacking+issue&_target2=

G'luck. Amazing someone in their own IT didn't think of this already... does not instill confidence in their website, that's for sure.

[misterx.livejournal.com]

Where did you find that?

[theldara.livejournal.com]

I googled for customer support for tmobile. I never can find support links off of a company's site... usually try to google for those sites that tell you what to press on the phone to get a human, etc.